CHRISTMAS AT KEW
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As twilight falls, the magic begins.. Seasonal illuminations lighting Kew after dark
DATES Wednesday 25 November - Sunday 29 November Wednesday 2 December - Sunday 6 December Wednesday 9 - Sunday 13 December Wednesday 16 - Wednesday 23 December Closed Thursday 24 and Friday 25 December Saturday 26 December - Sat 2 January
Please note Santa's Snowflake Grotto is closed after 23 December 2015.
CHOOSE YOUR ENTRY GATE There are two entrances for Christmas at Kew. The main entrance is at Victoria Gate on Kew Road. There is a second entrance at Brentford Gate, where limited pre-paid parking in Ferry Lane car park (off Kew Green) is offered in conjunction with your entry ticket. A pre-paid parking supplement of £7 applies. Parking tickets must be booked in advance to guarantee your space. Choose your preferred entry time and entry gate at the point of booking. The main entrance for all tickets holders is via Victoria Gate, unless you purchase the pre-paid parking option for entrance at Brentford Gate.
ENTRY TIMES Christmas at Kew opens at 5pm and closes at 10pm. Main Entrance - Victoria Gate: Choose from eight entry times between 5pm and 8.15pm. Last entry at the main entrance, Victoria Gate is at 8.35pm. Tickets with pre-paid parking at Brentford Gate - choose from seven timed entry slots, at half hour intervals, between 5pm and 8pm. Last entry at 8.30pm.
TICKET INFORMATION All tickets are subject to a single transaction charge. For tickets booked via www.kew.org/christmas: £2 per transaction for print at home tickets, £2.50 for tickets sent by first class post. £1 when booking tickets in person at Kew. All patrons (including children under 4 yrs) must have their own valid ticket, which must be produced to gain entry to the event. Children under 18 must be accompanied by an adult. 'On the day' prices apply from midnight on the day prior to your visit. If tickets have not arrived please contact the customer service desk at seetickets.com or call 0844 9959675. Within 5 working days of an event all tickets will switch to print at home, so no orders will be posted after this time. Tickets can be purchased on the internet until 3pm on the day of an event, after which time if there are still tickets available, they can be purchased in person from the Christmas at Kew box office from 5pm on the night. However, advance booking is recommended as Christmas at Kew does sell out in advance. Ticket holders consent to photography that may be used for promotional purposes.
Cancellation, exchanges & refunds Please be sure that you have chosen the right entry gate, date and time slot at the time of making your booking as Kew and See Tickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets. Inevitably bad weather can affect any open-air event. If we have to cancel the event as it unsafe to proceed, visitors will be offered an alternative date/time. No refunds will be offered simply if the weather is inclement. Any decision to cancel the event will be taken at 2pm on the day of an event. If the event is cancelled by us due to weather and patrons are not able to attend an alternative night offered, then a refund will be considered on a case by case basis. If we are not able to offer visitors an alternative night, then in this case a refund will be offered. Where a refund is due, the ticket must be returned within 28 days of the event due date.
Visit Kew in the daytime Your event ticket does not include day visitor entry to the Gardens. Christmas at Kew visitors can purchase a specially reduced entry price for a day visit to Kew Gardens. To benefit from the reduced price Kew Gardens day visit ticket, it must be booked for the same day as your visit to Christmas at Kew. All daytime visitors will need to exit the gates when the gardens close at 4.15pm (last entry 3.45pm) then re-enter at their allocated trail entry time for Christmas at Kew.
Carer tickets Disabled ticket holders are entitled to one free ticket for an essential carer/companion and drivers displaying a blue badge can park for free in Kew's Ferry Lane Car Park (enter via Brentford Gate). If you require disabled parking please ensure that you book pre-paid parking with your entry ticket at Brentford Gate. All pre-booked parking is subject to availability.
Friends of Kew Friends of Kew will be asked to supply their membership number at the point of booking to qualify for their member discounts. Members may purchase up to 14 tickets per household.
AT THE EVENT
Santa's Snowflake Grotto The Grotto is situated on the illuminated trail. Buy your timed ticket for the trail and enjoy the lights. When you arrive at the grotto join the queue and pay per child after they have received their present from Santa. Set in the Princess of Wales Conservatory. Costs £6 per child. Not pre-bookable, cash only. Closed after 23 December.
Vintage Rides Located near White Peaks, the Victorian Carousel and family rides cost £2 per child. Cash only.
Eat & Drink A wide range of seasonal food and drink will be available at the event and Kew's cafes at Victoria Plaza and White Peaks will be open.
Shopping Browse Kew's well-stocked gift shops at Victoria Plaza and White Peaks for your Christmas shopping.
GETTING THERE Please see 'getting here' section of www.kew.org/christmas for full travel information. We strongly encourage the use of public transport on the concert evenings.
Arrival Please arrive at Kew at your chosen entry time
Gates There are two entrances for Christmas at Kew. The main entrance is at Victoria Gate. Alternatively, limited pre-paid parking is available at Ferry Lane Car Park (TW9 3AF), in conjunction with an entry ticket at Brentford Gate.
Other local parking If you have not purchased reserved parking at Ferry Lane Car Park, local parking is otherwise limited and we suggest you allow extra time to find a space.
Disabled parking Disabled parking is available at Ferry Lane car park (TW9 3AF) with entry at Brentford Gate. Please select the disabled parking option when booking your tickets for entry at Brentford Gate, as you will still need to pre-book your disabled parking. All pre-booked parking is subject to availability.
Drop off/pick up There is a designated pick-up/drop-off area on Kew Road (A317) between junctions of Lichfield and Holmesdale Road, approx 100m from Victoria Gate, the main entrance. The area will be coned off and will have signage to demarcate it.
Underground District Line to Kew Gardens or Richmond Station
Trains Kew Gardens (London Overground) and Kew Bridge (SWT)
Buses 65 and 391
Cyclists Bike park racks are available at Victoria Gate. Please note owners leave bikes at their own risk.
ACCESS The trail is just over 1 mile in length. Whilst the route is designed so that it can be solely viewed from tarmac flat paths, some interactive elements may invite the audience onto grass where additional pedestrian matting will be provided. Please see the 'Access' section of www.kew.org/christmas for full information on access
What to bring and wear This in an outdoor event. Please ensure you have sufficient warm and waterproof clothing. Visitors are encouraged bring a torch in case of an emergency.
Toilets There are accessible toilets at the entrance to the event at Victoria Plaza, Victoria Gate and at White Peaks and Brentford Gate which regardless of entry point will be start/end and mid point of the trail
Wheelchairs Wheelchairs are available to borrow on a first come, first served basis. Mobility scooters are not available as they are used in the daytime and need to be on charge for the next day.
Lighting and special effects Please refer to the 'Access' section of www.kew.org/christmas
Christmas at Kew is presented by the Royal Botanic Gardens, Kew and Raymond Gubbay Ltd, in collaboration with Culture Creative.