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See Tickets Customer Service

I have not received my tickets, what should I do?

Theatre tickets are generally despatched within 5 days of booking, however the vast majority of our music and festival tickets are despatched 7-10 days before the event, as this helps See combat resale, forgery and ticket loss. If you believe your tickets have been lost, damaged, or stolen in the post please log in below to get in touch with our customer care team, who should respond within 24 hours. Don't forget the vast majority of our music and festival tickets are despatched 7-10 days before the event. Please Note: If it is more than 48 hours before your event please log in below to track the status of your order and use the form to contact our customer care team.

I haven't received my confirmation email, what should I do?

If you don't receive your confirmation email, please allow up to 6 hours for it to reach you at busy periods and also check it hasn't gone into your junk mail folder. If you still haven't received your confirmation email, or have lost it, you can get your order details resent to your email address by logging into our Customer Services area at the bottom of this page.

When I booked my seats the allocation wasn't specified - how do I find out where I am sat?

You can log in below to track your order. As soon as seats are allocated your seating details will appear here.

How do I tell you about my change of address?

You can change your address online by logging into the customer services area below. If you have forgotten your details or are experiencing any other problems then log in below to access our Contact Customer Services online form. West End Theatre bookings: If you booked by phone specifically for West End Theatre only, please contact 0871 297 0777 (calls cost 10p per minute plus network extras).

I've lost my tickets, what can I do?

If you have personally mislaid your tickets - the first step is to contact us by logging in below. It is important to note that some, but not all, ticket types are irreplaceable. For example, most sorts of general admission or standing tickets cannot be reissued, as this may result in the venue's capacity being exceeded and health, safety and licensing being jeopardised. The good news, is that for most other events tickets can be reissued, this will usually result in a collection from box office at the venue on the day. Collection will usually be by the cardholder, with valid ID. If your tickets were sent Registered post and you have mislaid the tickets after their secure arrival, it is not possible to replace the tickets.

I've lost my booking reference number, what can I do?

If you have booked online and lost your reference number, log into our Customer Services area below - you can use the last four digits of your card and postcode or e-mail address used to book. Please Note: you can try up to five different cards to log in below - but if you are unsure about which card you used to book with, try checking your bank statements to be sure.

How do I track my order?

You can track your order by logging in at the bottom of this page. Please Note: : If you don't have your reference number use the last 4 digits of the card you booked on. You can try up to five different cards to log in below - but if you are unsure about which card you used to book with, try checking your bank statements to be sure.

How do I know if my booking has gone through?

Once you have completed the booking form and submitted your order, you will get an email confirmation from See. Your email confirmation will show details of your order including: Show, Date, Venue, number of tickets, a booking reference and where appropriate, seat numbers. If you don't receive your confirmation email, please allow up to 6 hours for it to reach you at busy periods and also check it hasn't gone into your junk mail folder. If you still haven't received your confirmation email, or have lost it, you can get your order details resent to your email address by logging into the customer services area below and clicking on 'I would like my confirmation email to be resent' below your order details.


Full FAQ

Events in the next three months

  • BBC Radio 2 Live in Hyde Park

    11 September 2016 Hyde Park - London

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • Beautiful Days

    19Th - 21St August 2016 Escot Park - Exeter

    99%

    We are in the process of despatching tickets for this event.

  • Billy Joel

    10 September 2016 Wembley Stadium - London

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • Boardmasters 2016 - Day Tickets

    10Th To The 14Th August 2016 Watergate Bay - Cornwall

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • Boardmasters 2016 - Weekend Tickets

    10Th To The 14Th August 2016 Watergate Bay - Cornwall

    14%

    We are in the process of despatching tickets for this event.

  • CarFest North For BBC Children in Need

    29Th - 31St July 2016 Bolesworth Castle - Cheshire

    99%

    We are in the process of despatching tickets for this event.

  • CarFest South For BBC Children in Need

    26Th - 28Th August 2016 Laverstoke Park Farm, Overton - Hampshire

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • Great British Beer Festival 2016

    Tuesday 9Th August - Saturday 13Th August 2016 Olympia - London

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • Louis C.K.

    12 August 2016 The Sse Arena, Wembley - London

    32%

    We are in the process of despatching tickets for this event.

  • Morrissey

    20 August 2016 Manchester Arena - Manchester

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • Secret Cinema Presents Dirty Dancing

    24 July 2016 Secret Location - London

    100%

    We are in the process of despatching tickets for this event.

  • Spirit of Rock presents Ramblin' Man Fair 2016

    Saturday 23Rd And Sunday 24Th July 2016 Mote Park - Maidstone

    99%

    We are in the process of despatching tickets for this event.

  • The Wonder Years

    30 July 2016 The Key Club - Leeds

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • V Festival 2016 - Weekend & Camping

    Saturday 20Th - Sunday 21St August 2016 Weston Park - Staffordshire

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • V Festival 2016 - Weekend & Camping Red

    Saturday 20Th - Sunday 21St August 2016 Hylands Park - Chelmsford

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • Wilderness 2016 - General Camping

    Thursday 4Th - Sunday 7Th August 2016 Cornbury Park, Charlbury - Oxfordshire

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.


Events more than three months away