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See Tickets Customer Service

I have not received my tickets, what should I do?

Theatre tickets are generally despatched within 5 days of booking, however the vast majority of our music and festival tickets are despatched 7-10 days before the event, as this helps See combat resale, forgery and ticket loss. If you believe your tickets have been lost, damaged, or stolen in the post please log in below to get in touch with our customer care team, who should respond within 24 hours. Don't forget the vast majority of our music and festival tickets are despatched 7-10 days before the event. Please Note: If it is more than 48 hours before your event please log in below to track the status of your order and use the form to contact our customer care team.

I haven't received my confirmation email, what should I do?

If you don't receive your confirmation email, please allow up to 6 hours for it to reach you at busy periods and also check it hasn't gone into your junk mail folder. If you still haven't received your confirmation email, or have lost it, you can get your order details resent to your email address by logging into our Customer Services area at the bottom of this page.

When I booked my seats the allocation wasn't specified - how do I find out where I am sat?

You can log in below to track your order. As soon as seats are allocated your seating details will appear here.

How do I tell you about my change of address?

You can change your address online by logging into the customer services area below. If you have forgotten your details or are experiencing any other problems then log in below to access our Contact Customer Services online form. West End Theatre bookings: If you booked by phone specifically for West End Theatre only, please contact 0871 297 0777 (calls cost 10p per minute plus network extras).

I've lost my tickets, what can I do?

If you have personally mislaid your tickets - the first step is to contact us by logging in below. It is important to note that some, but not all, ticket types are irreplaceable. For example, most sorts of general admission or standing tickets cannot be reissued, as this may result in the venue's capacity being exceeded and health, safety and licensing being jeopardised. The good news, is that for most other events tickets can be reissued, this will usually result in a collection from box office at the venue on the day. Collection will usually be by the cardholder, with valid ID. If your tickets were sent Registered post and you have mislaid the tickets after their secure arrival, it is not possible to replace the tickets.

I've lost my booking reference number, what can I do?

If you have booked online and lost your reference number, log into our Customer Services area below - you can use the last four digits of your card and postcode or e-mail address used to book. Please Note: you can try up to five different cards to log in below - but if you are unsure about which card you used to book with, try checking your bank statements to be sure.

How do I track my order?

You can track your order by logging in at the bottom of this page. Please Note: : If you don't have your reference number use the last 4 digits of the card you booked on. You can try up to five different cards to log in below - but if you are unsure about which card you used to book with, try checking your bank statements to be sure.

How do I know if my booking has gone through?

Once you have completed the booking form and submitted your order, you will get an email confirmation from See. Your email confirmation will show details of your order including: Show, Date, Venue, number of tickets, a booking reference and where appropriate, seat numbers. If you don't receive your confirmation email, please allow up to 6 hours for it to reach you at busy periods and also check it hasn't gone into your junk mail folder. If you still haven't received your confirmation email, or have lost it, you can get your order details resent to your email address by logging into the customer services area below and clicking on 'I would like my confirmation email to be resent' below your order details.


Full FAQ

Events in the next three months

  • Bastille

    06 November 2016 Manchester Arena - Manchester

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • Catfish And The Bottlemen

    15 November 2016 The Sse Arena, Wembley - London

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • Courteeners

    19 November 2016 The Sse Hydro - Glasgow

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • Craig David Presents TS5

    21 October 2016 Manchester Academy - Manchester

    98%

    We are in the process of despatching tickets for this event.

  • Flume

    17 November 2016 Alexandra Palace - London

    99%

    We are in the process of despatching tickets for this event.

  • Jake Bugg

    21 October 2016 O2 Academy Glasgow - Glasgow

    77%

    We are in the process of despatching tickets for this event.

  • Panic! At The Disco

    20 November 2016 Alexandra Palace - London

    90%

    We are in the process of despatching tickets for this event.

  • Pj Harvey

    30 October 2016 O2 Academy Brixton - London

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • Red Hot Chili Peppers

    18 December 2016 The O2 Arena - London

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • Red Hot Chili Peppers

    06 December 2016 The O2 Arena - London

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • The 1975

    16 December 2016 The O2 Arena - London

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • The 1975

    15 December 2016 The O2 Arena - London

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • The Lancaster Insurance Classic Motor Show

    Friday 11Th - Sunday 13Th November 2016 Nec - Birmingham

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • The National Wedding Show

    Friday 30Th September - Sunday 2Nd October 2016 Nec - Birmingham

    62%

    We are in the process of despatching tickets for this event.

  • TWENTY ØNE PILØTS

    13 November 2016 Alexandra Palace - London

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.

  • TWENTY ØNE PILØTS

    11 November 2016 Alexandra Palace - London

    0%

    We are awaiting delivery of tickets for this event. Your tickets will be despatched as soon as they arrive.


Events more than three months away